FAQ
Ordering & Customization
Q: How do I place an order?
A: If you'd like a custom cake, please fill out our Custom Cake Order Form and include details such as your desired size, flavor, design, and any inspiration photos. If you're looking for something quicker or simpler, we also offer a selection of preset cake designs that can be ordered directly online.
Q: How can I get a quote?
A: To get a quote, please email us at [hello@jengcake.com] with the following details:
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Pickup date
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Serving size/Cake size
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Design inspiration photos
Please note that responses may take a few days, depending on our schedule.
Q: How far in advance should I order?
A: We recommend placing your order at least 1-2 weeks in advance, as availability is limited. Rush orders may be accommodated depending on the schedule. Orders placed less than 6 days before pickup will be considered rush orders and will incur a $20 rush fee, depending on our schedule.
Q: Do you offer custom designs?
A: Yes! We specialize in custom cakes. Please share any reference photos and details so we can create a unique cake for you.
Q: Can I request an exact replica of a design?
A: We use inspo photos as a reference, but each cake is handmade and may have slight variations. We cannot replicate another artist’s work exactly.
Q: Do you make bento cakes or smash cakes?
A: Bento cakes are only available during special occasions, and smash cakes are available as an add-on when you order a main cake.
Pricing & Payment
Q: How much do your cakes cost?
A: Pricing varies based on size, design complexity, and flavor. Our base prices start at $120 for 6" cakes, $170 for 8" cakes. Additional fees may apply for larger sizes, premium flavors, extra details, additional colors, or intricate designs.
Q: How do I pay?
A: After you submit the order form and finalize the design, we will send you an invoice. Full payment must be made within 2 days of receiving the invoice. Orders are not confirmed until payment is received. Payment instructions will be provided with the invoice.
Q: What is your cancellation/refund policy?
A: Cancellation after payment will incur a $30 cancellation fee.
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7+ days before pickup: Full refund
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4 - 6 days before pickup: 50% refund
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3 days before pickup: No refund
Pickup & Storage
Q: Where do I pick up my cake?
A: Pickup is in Buena Park, 90621. Exact pickup location will be shared after your order is confirmed.
Q: Can I pick up my cake earlier or later than scheduled?
A: Please let us know at least one day in advance if you need a time adjustment. We may not always be able to accommodate last minute changes.
Q: How should I store my cake?
A: Cakes should be kept in the fridge and taken out 15-20 minutes before serving for the best texture. They can last 2-3 days refrigerated, but we recommend enjoying them on the day you pickup.
Other Questions
Q: Do you offer delivery?
A: We currently offer pickup only for single-tier cakes.
For wedding cakes or large event cakes, delivery is available. The delivery fee starts at $75 (includes 15 miles), with an additional $2 per mile (one way) after that. Please note that long-distance deliveries may not be possible, and availability may also depend on our schedule.
Q: Do you offer allergen-free cakes?
A: Our cakes contain dairy, eggs, gluten, and other common allergens. We do not offer allergen-free cakes at this time.
Q: Can I make changes to my order after placing it?
A: Minor changes may be made if requested at least 5 days before pickup, but major design changes may not be possible.
Q: Do you provide candles?
A: Yes! We provide one candle and a cake knife with each order.
If you have any other questions, feel free to reach out to hello@jengcake.com